LSH Auto’s flagship Mercedes-Benz showroom in Stockport is going from strength to strength
The state-of-the-art, purpose-built, three-story facility opened its doors in August 2019 and has now become the most popular Mercedes-Benz destination in the North West, attracting an unprecedented number of new customers.
Stefan Bowett, Dealer Principal, said:
“Mercedes-Benz of Stockport has had a fantastic two and a half years. We’re grateful for the continued support that we receive from our customers and I’m proud of our team, particularly how hard they have worked over the past 18 months to overcome the challenges of the global pandemic.”
Stefan became the new Dealer Principal at Mercedes-Benz of Stockport in November 2020, having previously led LSH Auto’s Whitefield operation. The move marked a return to the area for Stefan as he spent five years working at the original Mercedes-Benz of Stockport site from 2013 to 2018.
“I was really pleased to return to Stockport, where I initially built my career. It’s been fantastic to hear from so many of my old customers and to make sure they continue to receive excellent service from my team here. Mercedes-Benz of Stockport is now our flagship site, attracting more customers than we could have imagined and my team pride themselves on maintaining the highest levels of personal service for each individual.”
In its second year of trading, Mercedes- Benz of Stockport grew new car sales by more than 47% and used car sales by 72%, despite the UK lockdowns.
“I think our ongoing commitment to putting our customers first and giving them the best possible service has stood us in good stead. ‘You come first. Always’ is our mantra at LSH Auto and that aligns perfectly with my personal high standards and the expectations I have of my team.”
Spread over 10.5 acres, Mercedes-Benz of Stockport has two buildings. Its 13,492sqm showroom is a retail space for new and used cars and is also home to an aftersales facility with 30 workshops and two MOT testing bays. The 17,166sqm purpose-built, high-tech body, paint and repair centre operates as LSH Auto UK’s regional used car preparation facility and parts distribution centre.
“In our second year of trading, our aftersales team has also grown and our high-tech body, paint and repair centre has continued to support customers in getting their vehicles back on the road and looking as good as new.”
A destination in its own right, Mercedes- Benz of Stockport offers customers a unique experience. Its contemporary water feature makes the perfect impression on arrival. Customers can sit back and enjoy a refreshing drink with a speciality cake or pastry from the on-site bistro, and there’s even a golf simulator for those who fancy perfecting their swing while their car is being serviced.
The modern space can be hired for private events and meetings, offering multiple meetings rooms, an ample outdoor roof terrace and a private cinema room.
“One of our customers recently hired the venue for a wine-tasting event, which was a huge success. We’ve had enquiries from local artists and high-end businesses about hiring space for exhibitions and special events for their customers, and we’re looking forward to resuming our own regular calendar of VIP customer events in 2022.”
LSH Auto was one of the first automotive retailers in the UK to recognise that some customers prefer to browse and shop from home and in 2019, launched a full digital platform. The service enables customers to browse online, book a solo test drive from their home, buy online and choose either click and collect or home delivery. Since its launch, the service has been incredibly popular and the LSH Auto customer experience team have helped thousands of customers over the phone or via online chat and email.
“Mercedes-Benz of Stockport has set a new standard in the UK luxury vehicle retail industry by responding to our customers’ desires and needs. We are constantly looking for new ways to improve our service and we’re looking forward to continuing to grow the business into 2022 and beyond.”